Andrea Di MaioIn a previous post I shared a controversial view about the role and importance of shared services for governments. Over the last couple of days I have had several meetings with government organizations contemplating some form of shared services as well as vendors who want to play in this space.
Interestingly enough, those who focus on the “services” part (i.e. what are the services we need? how do we build a service catalog? what about service level agreements?) tend to miss or underestimate the “shared” aspect (i.e. how do we establish a shared governance framework that works?). On the other hand, those who focus on the “shared” aspect and feel they have cracked the right governance framework, also believe that is applicable to any sort of service, from infrastructure management to application development, from business process management to knowledge management.
Reality is that different shared governance models will work for different categories of services. Both users and suppliers of shared services should look at the right blend of “shared” and “services”. Unfortunately this blend depends – amongst other things – on which services are being shared, the nature and ability to cooperate of user organizations and the maturity of the service providers.
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Category: shared services in government Tags: shared services
