First I had to wait about 30 days for my nook to arrive. It worked as advertised at first but began having problems after the third recharge cycle. The nook was stuck in the screen shot mode and would not respond. After holding for 45 minutes, B&N tech support was able to walk me through rebooting the reader. After a full recharge, again the nook would not turn on at all. I tried everything recommended by tech support and nothing worked. How does a new item with a new battery stop working like this? Why doest it take 45 minutes each time you call their help desk?

I decided to ask for the manager and request a refund. Although they agree to fully refund me the price of the nook, all accessories and membership fee, they would not refund the ebooks I had purchased. I can tell you that the service managers are anxious to get unhappy customers off the phone. I suggested that I receive a store credit to purchase the physical books in their stores which they refused to do. They were just happy to get me off the phone.

I can’t remember the last time I such a terrible experience with a retailer. They are not prepared to handle the tech issues and not committed to providing good customer service.

Bottomline is that if you are considering the Nook, buyer beware!

My wife has a Kindle and I recently purchased a Nook for myself. Bottom line is this. The Nook BLOWS the Kindle away. Calibre doesn’t just work for the kindle, it works for most e-readers that I know of. Plus, I’m able to run Android Apps on the Nook. My wife wants to trade me but I’m not having it!

There’s more: the device will have two screens. A top screen, the reading pain, is an e Ink display and will not come with a web browser (E Ink based-browsers offer a notoriously poor web experience)

Does that mean it hurts to use it???