Gartner Blog Network

On CRM initiatives, the CIO in 2017 is the Supportive Gatekeeper.

by Michael Maoz  |  June 22, 2017

On a call the other day with a very innovative financial services company somewhere across a sea, the wonderful Global Head of Digital Channels described their CIO as a supportive gatekeeper. What...

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Learn From the Rise and Fall of Uber's Customer Experience

by Augie Ray  |  June 21, 2017

[caption id="attachment_541" align="alignright" width="300"] Source: Pexels[/caption] For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable "unicorn" in the...

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McDonald's Case Study (Data and Analytics Summit) Brazil - 10 out of 10

by Andrew White  |  June 21, 2017

I sat through an excellent case study at our Data and Analytics Summit in Sao Paulo today.  It was described as a Master Data Management (MDM) case study but, as...

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IBM Ends Hadoop Distribution, Hortonworks Expands Hybrid Open Source

by Merv Adrian  |  June 21, 2017

IBM has followed Intel and EMC/Pivotal in abandoning efforts to make a business of Hadoop distributions, and followed Microsoft in making Hortonworks its supplying partner. At the former Hadoop Summit,...

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Digital Disruptor Amazon's Planned Acquisition of Whole Foods Could Redefine Retail Grocery Market

by Robert Hetu  |  June 20, 2017

Gartner's First Take on the Amazon acquisition of Whole Foods just published.  Amazon's deal to acquire Whole Foods Market is an example of aggressive digital disruption of a market. CIOs...

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The Case for Stewardship versus Governance

by Andrew White  |  June 20, 2017

This blog is written and focused on "information governance" - and not focused on "IT governance" (governance of technology), or "corporate governance".  Our most recent effort at reconnecting what we...

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Excellent Paper: "The Evolving Effectiveness of Endpoint Protection Solutions"

by Anton Chuvakin  |  June 19, 2017

Now, I would have called this paper like so: “What is better, OLD anti-virus or NEW anti-virus?!” The author went for a tamer title version, but it is still an...

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Timing and Choices in Surfing...and Business

by Hank Barnes  |  June 19, 2017

This week, I am in Huntington Beach for the Gartner Tech Growth and Innovation Conference.   Before it started, I had a chance to take a walk early Sunday morning...

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Gartner Webinar - Information as a Second Language - Wednesday June 21st

by Andrew White  |  June 19, 2017

This Wednesday, our very own Valerie Logan will be hosting a webinar: Information as a Second Language: Enabling Data Literacy for Digital Society. Join us for 60 minutes: Wednesday June 21,...

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2017 Strategic Roadmap for Application Strategy

by Deacon Wan  |  June 19, 2017

Sharing one of our very popular and growing questions from clients as most application leaders inherit an ineffective or nonexistent application strategy.     And many IT organizations have a...

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