Categories: Gartner Customer 360 Summit, CIO, Contact Center, Strategic Planning, Cloud, Applications, Leadership, Social Software, Social CRM, Innovation and Customer Experience, SaaS and Cloud Computing, CRM, Uncategorized
CRM Applications in The Land that Time Forgot
by Michael Maoz | February 22nd, 2012 | no comments
In the 1920s the wonderful science fiction writer Edgar Rice Burroughs published a pretty weird but fascinating book called The Land that Time Forgot. It reminds me quite a bit of where we are with most business application software in the CRM space. In the book the era is post-The Great War, and...
An Alternative to Passwords?
by Earl Perkins | February 22nd, 2012 | 2 comments
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And now for something really special. My colleague Ant Allan has written a blog on the recent NIST moves to fund alternatives to passwords. Enjoy!
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So, NIST intends to provide tens of millions of dollars in funding for people to develop and commericalize something better than legacy passwords,...
Categories: IAM
Are Enterprises Serious About the Euro Crisis?
by Andrea Di Maio | February 22nd, 2012 | no comments
Yesterday I had a very interesting conversation with somebody from a large IT vendor, who was interested to know what we were hearing from our clients after the webinar that we run and the many research notes that we published between December and February.
I had to admit that I...
Categories: euro crisis, Europe and IT
Survey Results from the Social Media Strategy Webinar
by Carol Rozwell | February 21st, 2012 | 3 comments
Last Thursday, David Mario Smith and I delivered a webinar titled “Taking A Strategic Approach to Social Media.” During the webinar we asked the attendees three questions about their social media initiatives. Here are the results from those polls.
Question: How would you characterize your organization’s social media initiatives? 234 people...
Categories: risk, Social networking, Social media, Social media, social software, Collaboration dynamics, Change management, Social networks, Social networks, Rewards, Knowledge management, Collaboration
Let’s Leverage Process to Cross Cultures:
by Jim Sinur | February 21st, 2012 | one comment
Recently it dawned on me that processes seem to traverse cultures in ways that language can’t. We would all pretty much agree that art and music appeal to the human in us all and tends to communicate at a level that linguistics doesn’t. There is a parallel between processes and...
Categories: Challenges, Technology, Success, Innovation, Visibility, symposium, Social, Social, Virtualization, Strategic Planning, IT Governance, ERP, EA, Cloud, Applications, business, Green, BPM, Business Process Improvement, Business Rules, Business Process Improvement, Process Improvement, Process Management, Decision Management, BPM
Free-ranged Ethically Treating APIs
by Ian Glazer | February 21st, 2012 | 3 comments
I've been thinking about "Addressgate." Watching the conversations flow. And it was an interchange between Nishant and Eric that finally trigger this post and these questions - who is responsible for the use of an API? Who should the market hold accountable for using a provided-API in a way that...
Categories: API, #PDS, Path, google, personal data ecosystem, apple, Privacy
Proposing an International Cyberweapons Control Protocol
by Dan Blum | February 20th, 2012 | one comment
Stuxnet. Duku. DigiNotar. Commodo. The names of exploits and breached organizations reel past like dark clouds of a gathering storm. Cybersecurity programs spread ominously around the world. I’ve seen the importance of international cyberweapons control for some time and wondered why more people weren’t talking about it. But recently, a...
Categories: cyberterror, cyberweapons, foreign policy, cybercrime, cyberwar, cybersecurity, Uncategorized
Doveryai, Proveryai, Suditsya
by Jack Santos | February 21st, 2012 | no comments
Ronald Reagan’s shadow looms big in the American political scene, and a favorite saying of his was: doveryai, no proveryai; in English: “Trust but Verify” – relating to the START arms agreements that he signed with the then USSR.
I think that in IT we have a similar stance on...
Categories: practitioner, Externalization, Externalization, governance, vendor, Strategy, security, security, Vendor Contracts
Can we do lunch? The importance of casual meetings
by Mark P. McDonald | February 20th, 2012 | one comment
Building executive and business presence in your company is a concern of CIOs and IT professionals because it is important and hard to do. This post is one in an occasional series about relationship building at the executive level. The question for today is – If I want to build...
Categories: IT Governance, Change on the cheap, Management, Leadership, Leadership
There Are Holes in Your Bucket...
by Rob Addy | February 19th, 2012 | no comments
Many vendors rely upon their support annuity stream for their very survival. Renewal revenue is also the foundation of growth. Without it, vendors must find and win a continuous flow of new business just to stand still. “Service stickiness” is a measure of the ability of a provider to retain...
Categories: Stickiness, Renewals, TRKFAM, Support Value Chain, Customer Constituencies, Value Proposition, Support Strategy
Commentary on Centrify's new MDM product
by Mark Diodati | February 19th, 2012 | 4 comments
Industry analysts discuss emerging concepts and current events with journalists. We are misquoted more than you might think (or we would like). Sometimes the misquote is minor. On occasion, the statement attributed to us differs materially from our original statement; we are inclined to speak out and make a correction....
Categories: Authentication, Mobility, IAM
