Gartner Blog Network

Digital Business Requires a New Approach to Digital Security

by Peter Sondergaard  |  January 30th, 2015

January must be listed somewhere as the official month of “all-day meetings.” This is the time of year when CEOs and their teams hunker down with leaders throughout the business in daylong meetings to kick-off plans, programs and initiatives. If you’re anything like me then you know you’ve been in...

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In Praise of (Good) Meetings

by Craig Roth  |  January 30th, 2015

NPR had a segment yesterday by Yuki Noguchi on "And So We Meet, Again: Why The Workday Is So Filled With Meetings ". I was expecting a typical rant against the stupidity of meetings, but one word made all the difference: "bad " meetings. Here are a few quotes from...

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Are You Doing Something Special?

by Tad Travis  |  January 30th, 2015

  Forgive this click-bait headline, but I figure if it works for businessinsider.com and politico.com, then it's worth using on this post.  In support of my 2015 research, I'm looking for companies that are executing really well in some specific B2B sales processes that I find are not commonly executed with great consistency...

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Beyond Master Data Management - when even our own words fail us

by Andrew White  |  January 30th, 2015

I noted today an article in the US print edition of the Financial Times, titled, "Slip of the tongue sparks debt sell-off".  The article refers to a comment made by the Belarus president, Alexander Lukashenko at a press conference.  He meant to say that his country would "refinance" its debt.  However,...

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How One Lululemon Educator Won My Loyalty Through Surprise & Delight

by Kirsten Newbold-Knipp  |  January 30th, 2015

How One Lululemon Educator Won My Loyalty Through Surprise & Delight Every interaction with a brand is an opportunity to win or lose a customer, sometimes for life. Most of the time though, it’s a draw, with customers ending a conversation, transaction or web visit no more or less loyal...

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"Re-materialization" is what digital business might do to your product.

by Mark Raskino  |  January 30th, 2015

People as old as me can remember when the internet arrived and when companies created their first websites. Very quickly, it became obvious that some big companies could sell their stuff directly to end customers by electronic commerce, because websites could be developed to become online self-service machines. Orders could be...

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My "How to Work With an MSSP to Improve Security" Paper Publishes

by Anton Chuvakin  |  January 30th, 2015

My “How to Work With an MSSP to Improve Security” has just published. It took a lot of work, and – at 37 pages – it cannot be called “an MSSP user bible.” However, I think I hit many of the sore spots of client – MSSP relationship and provided...

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Five Tips for Companies Considering Cyber Insurance

by John A. Wheeler  |  January 27th, 2015

As cyber attacks and data breaches are surfacing on a daily basis, our clients are looking for ways to mitigate the risk associated with these events. One of the most popular methods being explored is the use of cyber insurance. But, just what is cyber insurance? Gartner defines cyber insurance...

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When a Security Breach Becomes a Disaster Recovery Event

by Tony Iams  |  January 30th, 2015

Sony recently announced that it filed an application to delay its third-quarter earnings announcement as a result of the highly publicized cyberattack on its Sony Pictures Entertainment (SPE) division in November. As a result of the cyberattack, which forced SPE to shut down its entire network, the company will not...

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Microservices : Building Services with the Guts on the Outside

by Gary Olliffe  |  January 30th, 2015

If you’re an application architect it’s unlikely that you have missed the emergence of the latest buzzword in our armoury : Microservices.   And, if you missed it before you’ve found it now. Whether or not you are familiar with microservices, I want to introduce you to what I think is...

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Wading In the Trough of Disillusionment: Social for CRM

by Jenny Sussin  |  January 30th, 2015

If you're looking to listen to some music appropriate for the reading of this post, just hit play and begin your read. https://www.youtube.com/watch?v=rId6PKlDXeU     Welcome to the trough of disillusionment Social CRM, we're happy to have you.   So, how did we get here?   First we made "social"...

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