Over the last year or so I have had several conversations with some Gartner clients as well colleagues about how government organizations should address social media, which have shown apparently divergent viewpoints. One school of thought suggests that the use of social media should be carefully planned and controlled by...
Government Must Pilot Somebody Else’s Community Before Building Its Own
November 6th, 2009 · by Andrea Di Maio · 3 comments
PayPal as a Friend Rather than a Foe (Good Idea)
November 6th, 2009 · by Kristin Moyer · no comments
Some IT vendors and banks are starting to think of PayPal and other non-bank providers as a friend rather than a foe. This is a good idea, and one which we have proposed 2 years now in our research (Gartner client access only): • PayPal and Google Checkout Show the...
Q&A: The Top 21 Questions for Evaluating and Implementing E-Procurement
November 6th, 2009 · by Debbie Wilson · no comments
This new research (subscription required) answers the most common e-procurement-related questions that end users are asking Gartner. Sample questions include how to maximize the ROI for e-procurement, how to drive user adoption, what to expect if you are integrating a best-of-breed solution to an ERP(s) and whether, for public sector,...
The value of IT exists over time not at a point in time
November 6th, 2009 · by Mark McDonald · 2 comments
Demonstrating the business value of IT is challenging CIO’s, CEO’s, CFO’s and other managers. The problem is not that IT creates no value; it is just how do I measure and communicate that value. Current practices in IT measurement and metrics do not help as they concentrate on reporting how...
European mobile projects and British metrotextuals
November 6th, 2009 · by Nick Jones · 2 comments
European Symposium finished yesterday and I have a few days free before heading out to Sydney for APAC Symposium. So this seems a good moment to reflect on some of the mobile themes from Cannes. I noticed a real difference in sentiment between Cannes and Orlando. In the USA there...
Software as a Service Sales Force Automation Prices Are Eroding
November 5th, 2009 · by Rob DeSisto · 4 comments
Will Software as a Service or Cloud Computing erode prices in business application markets? If sales force automation is an indicator the answer is yes. Just this week Microsoft announced both a price cut and special promotion for its Microsoft CRM Dynamics Online offering. (see Gartner Research Note - Microsoft...
What Will We Call BPM in 2018?
November 5th, 2009 · by David McCoy · one comment
BPM - business process management - is a good term. In fact, it's a great term. But there are lots of great terms that get pushed aside in the march of time: Personnel has become Human Resources (HR) Employees have become associates, partners, colleagues, team members, etc Soup has become...
Round of Interesting Economist Articles in the last couple of weeks
November 5th, 2009 · by Andrew White · 2 comments
October 24th-30th Briefing: America’s Public Debt – Tomorrow’s Burden. An up to date review of the dire situation we find ourselves in. You need to stay on top of this to appreciate the pickle we are in re politics and economics. Our children will be materially impacted by this. Schumpeter:...
Business Rules Forum 2009
November 4th, 2009 · by Jim Sinur · 4 comments
I had the pleasure to speak at the Business Rules Forum in Las Vegas this week as the opening keynote. I spoke on the linkage of Patterned Based Strategy (PBS) to Business Rules Management (BRM) and Business Process Management (BPM). The audience seemed to be challenged to start thinking how...
John Grisham on The Today Show Talk Ebooks
November 4th, 2009 · by Allen Weiner · no comments
Author John Grisham talks about the devaluation of books as well as "uncertainty over ebooks" in this insightful interview on NBC's "The Today Show."...