Gartner Blog Network

People Platform to Take Center Stage in Unit4 Re-branding

by Robert Anderson  |  April 28, 2015

Unit4’s products fit smack-dab in the ERP domain I cover: services industries. Its products are designed around people-centric businesses like public sector, professional services, education, not for profits, and real...

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Networking APIs

by Andrew Lerner  |  April 28, 2015

There has been lot of talk about the need for networking personnel to evolve their skillsets, as open networking, programmable networking, and SDN proliferate.  Do network engineers need to become...

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Transparent Qualification Makes Buying (and Selling) Easier

by Hank Barnes  |  April 28, 2015

These past few weeks I've been speaking with many clients about their messaging and positioning (well, actually these last two+ years, ;) ) and a particular thought has been emerging....

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Is OpenStack a Success?

by Alan Waite  |  April 27, 2015

Sure it is. Of course one has to define the measurement criteria before declaring something a success, and that is where many organizations fall down with OpenStack. There is no...

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Retailers Find Success Using Self-Service and Advanced Analytics

by Robert Hetu  |  April 27, 2015

Gartner defines advanced analytics as the analysis of all kinds of data using sophisticated quantitative methods (for example, statistics, descriptive and predictive data mining, simulation and optimization) to produce insights...

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The Customer Engagement Center Magic Quadrant, 2015

by Michael Maoz  |  April 27, 2015

The Customer Engagement Center is another way of saying a Customer Service and Support software suite. We had called it the CRM Customer Service Contact Center MQ for nearly 15...

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IGA Needs Better Support for Enterprise Role Management

by Brian Iverson  |  April 27, 2015

This is the ninth installment in a series of posts that I am writing on my impressions of the current state of IGA, based on analysis of the 2015 edition of the Critical Capabilities for Identity...

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Marketing Measurement Is As Much About Organization As It Is Analytics And Tools

by Laura Mclellan  |  April 24, 2015

No one debates the importance of measuring marketing effectiveness in terms of business outcomes. But the approach taken often fails to take into account the people and process changes required,...

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Amazon Retail - Costs Rising Sharply

by Robert Hetu  |  April 24, 2015

This weeks press release by Amazon focused largely on the first breakout of revenue from is web services (AWS) but as a retail analyst I am more interested in the...

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Cool Vendors in Life Science

by Michael Shanler  |  April 24, 2015

Last week, Stephen Davies and I published the Cool Vendors report for Life Science.    The vendors mentioned are all relative new comers (either by incorporation date, or they have recently...

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