Gartner Blog Network

The Customer Experience of the Future

by Jessica Ekholm  |  April 24, 2017

Greater competition and growing user power have eroded traditional product- and service-based differentiation. Many businesses see the customer experience (CX) as a sustainable source of competitive differentiation. In addition, disruptive...

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Classifying Approaches to Enterprise Architecture Governance

by James Mcgovern  |  April 24, 2017

I have the opportunity to interact with hundreds of organizations of varying levels of maturity and their approach to the practice of enterprise architecture governance. Across each of these organizations, there are various flavors...

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How to Operationalize and Sustain Progress?

by Andrew White  |  April 21, 2017

I attended a Gartner internal research community today (it was the Data and Analytics Programs and Leaders group) and I asked the group of analysts if an observation of mine...

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New Research: Develop Your Artificial Intelligence Strategy Expecting These Three Trends to Shape Its Future

by Andrew White  |  April 21, 2017

Whit Andrews and Gareth Herschel just published Develop Your Artificial Intelligence Strategy Expecting These Three Trends to Shape Its Future. Artificial intelligence will become easier for humans to use, then expand...

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Spotlight on Oracle: Security and Risk Management Software, Worldwide

by Andrew White  |  April 21, 2017

Spotlight on Oracle – Highlights new research that covers, relates to, or mentions Oracle. Deborah Kish and colleagues just published the Market Opportunity Map: Security and Risk Management Software, Worldwide. The...

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Optimize Performance through a Positive Interplay of Cognition, Emotion and Creativity

by Manjunath Bhat  |  April 21, 2017

It has long been said that technology is not a cure for human fallibility. In this blog post, I delve upon one of the leading causes for human fallibilities  –...

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Gartner Releases 2016 Content Services Market Share (formerly ECM): Now with EFSS!

by Craig Roth  |  April 20, 2017

Gartner has just released its software market share, worldwide for 2016. Many readers are interested in the winners and losers - who moved up or down the rankings. But after...

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China Trip Report - April 2017

by Adam Ronthal  |  April 20, 2017

I had an opportunity to visit a number of vendors on my recent trip to China... the primary purpose of the trip was to attend Huawei's Global Analyst Summit in...

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Agile Maturity Assessments - Use Wisely or Not at All

by David Norton  |  April 20, 2017

Method and process people are like salespeople, first knocking on your door selling a new method,   then they are back with a framework, and finally, they turn up with an...

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The F8 of Digital Advertising Rests with Facebook and Google

by Noah Elkin  |  April 20, 2017

If you've read this far, then I managed to get your attention. In today's media-saturated world, that's no easy feat, so thank you. Like an effective headline, digital advertising is designed...

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