Gartner Blog Network

Different Brands Have Different Reasons To Improve Customer Experience

by Augie Ray  |  July 20, 2017

You likely hear a lot about customer experience these days.  Business media is full of articles about CX, and the data we collect at Gartner demonstrates that CX metrics are among...

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Failing to Manage Content as an Asset Puts Personalization Out of Reach of Most Marketers

by Kirsten Newbold  |  July 19, 2017

Brands trying to attract and engage with customers using content – be it explicitly a content marketing strategy or more broadly all marketing content (which includes advertising, product and support content) –...

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What I Want From AI at Work: A Secretary and an Intern

by Craig Roth  |  July 19, 2017

What do office-based knowledge workers want an AI to do for them? Specific industries may have their own jobs or roles that can be turned over to some kind of...

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Action Item: SaaS SIEM Users Sought!

by Anton Chuvakin  |  July 19, 2017

As we already mentioned, one of the papers we are writing this quarter would be about (in part) SIEM delivered via a Software-as-a-service (SaaS) model. Let’s call it “SaaS SIEM.”...

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Where are AI Myths Distorting Your Thinking or the Thinking of Others?

by Tom Austin  |  July 18, 2017

In the recent research note Hype Hurts: Steering Clear of Dangerous AI Myths we explain why every one of the following Myths are wrong: Myth 1: Buy an AI to Solve...

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Four Takeaways From The Gartner Tech Growth and Innovation Conference

by Hank Barnes  |  July 18, 2017

It has been a few weeks since the conference ended.    I again want to thank everyone that joined us in Huntington Beach.  The feedback has been extremely positive, which...

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Flashback 2014: SIEM Deployment Blueprint Visual

by Anton Chuvakin  |  July 17, 2017

Back in 2014, we tried to create a SIEM “one-pager” that we published as “Blueprint for Designing a SIEM Deployment.” The essence of this short note was a picture that...

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Speaking at Gartner Security Summit Australia 2017

by Anton Chuvakin  |  July 14, 2017

Gartner Security & Risk Management Summit Australia / APAC 2017 is coming soon and here is my traditional blog post summarizing my speaking at this upcoming event (Sydney, Australia, August...

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Is there an ‘Alt SIEM’ Market?

by Avivah Litan  |  July 14, 2017

Not every solution fits into a neat market box. In the past year or so, I – and I am sure others -- have struggled to characterize some vendors who...

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