Gartner Blog Network

A CIO’s 24 Hours of Le Mans

by Michael Shanler  |  June 28, 2017

CIOs are competing in an endurance race.  Winning requires carefully orchestrated activities that rely on technology, team work, precision driving, and a bit of luck.   As in racing, the victorious...

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Wannacry and Petya Ransomware point to Dangerous Disconnects between IT Operations and Security

by Avivah Litan  |  June 28, 2017

The recent successful ransomware attacks – WannaCry in May and Petya this week – point to the large disconnect between IT operations, responsible for endpoint management (including patching), and Security...

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How's that, AI? 2017 will go down as the worst year ever for customer experience.

by Michael Maoz  |  June 28, 2017

AI does not make subway tracks run better in New York, or make phone queues any shorter at any airline. (yesterday: "Hold time currently is between 56 minutes and 1...

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What Marketers Can Learn from Hollywood

by Martin Kihn  |  June 27, 2017

There is a poem in the check-out aisle and an epic in the end caps. We immerse ourselves in retail and sign on to brands. Our purchases are casting calls...

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The Soul of Lean Startup is Not MVP

by Hank Barnes  |  June 27, 2017

Last week, attendees at the Gartner Tech Growth and Innovation Conference had the privilege to listen to a talk by Steve Blank, one of the founders of the Lean Startup...

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A Call to Lead: SAP Sapphire Part Two

by Cindi Howson  |  June 26, 2017

Last month, at SAP’s Sapphire NOW in Orlando, I had the opportunity to attend an amazing program titled, “A Call to Lead.” If the topic of women in tech and...

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Whole-ly Disruption, Amazon! (and Uber, and...)

by David Yockelson  |  June 23, 2017

[Author's note: the title is both a pun about the acquisition and a bit of homage to Adam West, forever my favorite Batman, after his recent passing] I had initially...

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Is Social Marketing Still....Social?

by Jay Wilson  |  June 23, 2017

The other day, Elizabeth Shaw and I were talking social marketing with some agency folks who mentioned that they no longer create purely organic content and campaigns on behalf of...

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Whole Amazon: When Physical and Digital Commerce Converge (or Collide)

by Jennifer Polk  |  June 22, 2017

Last week, Amazon announced plans to acquire grocer, Whole Foods. At first glance this seems like a smart solution to the convergence of physical and digital commerce and a logical progression...

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