Gartner Blog Network

Gartner Surveys Confirm Customer Experience Is the New Battlefield

by Jake Sorofman  |  October 23rd, 2014

Every year, my colleague Laura McLellan looks into marketers’ pockets. How they spend their money, she’s likely to tell you, reveals what’s on their minds. Here, truth isn’t subject to the distortions of interpretation, politics or spin that, as industry analysts, we occasionally negotiate. Here, what you see is what...

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Personal Disclosure

by Jonah Kowall  |  October 23rd, 2014

I've written quite a bit about how analysts work, and here are some of my personal favorite reads, but they are more focused on vendors versus end users or investors: http://theleanmarketer.com/6-myths-about-industry-analysts-and-startups/ http://www.aneelism.com/blog/2013/11/11/technology-analyst-101-for-startups-introduction.html I've shared my personal social media policy, along with other personal ways I do work. This blog post...

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SAP TechEd 2014 Day 2 : Key Themes for me: SAP Needs Your Problems, and Now

by Andrew White  |  October 23rd, 2014

I only offer a few new twists following on from yesterday's at-length notes. Listening to Irfan (CTO) again I will temper my concerns yesterday re his vision statement. I concede a point.  Perhaps SAP has not driven totally new innovation, but SAP Hana SP09 does seem to represent a more...

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Big Data Is Entering the Age of Aquarius

by Svetlana Sicular  |  October 23rd, 2014

Suddenly, I realized: fluids are in, animals are out. The big data ecosystem has given up on its elephants, impalas and pigs in favor of aquatics.  Perhaps, the shift started with "data lakes," or, perhaps, data lakes just reflected the state of big data (pun intended). Or maybe, Cascading was...

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Debt Crowdfunding Holds Much Promise

by Anthony J. Bradley  |  October 22nd, 2014

Conversely to my recent post that equity crowdfunding doesn't exist, debt crowdfunding I believe is almost a foregone conclusion. This is also ironic since only about 4% of the 50 sites I looked at were debt crowdfunding sites (as opposed to 18% for equity crowdfunding). Prosper and Lending Club are...

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Five Reasons Your Social Analytics Are (Probably) All Wrong

by Martin Kihn  |  October 21st, 2014

It hurts me more than it hurts you for me to say this, amigos: Your social marketing measurement may be downright antisocial. First, let me ask you a question: Does this look familiar? Hold that thought. Now, social marketing measurement here means information pulled from common social media listening tools...

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Magic Quadrant for Application Delivery Controllers (ADC)

by Andrew Lerner  |  October 21st, 2014

We just published the 2014 Magic Quadrant for Application Delivery Controllers (ADC)  (Gartner subscribers only). The Magic Quadrant includes analysis of ten vendors in the ADC market. In going thru the research process, here are a couple things of note… Changing Landscape In comparison to the 2013 ADC Magic Quadrant, four...

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Gartner Forecasts Triple-Digit Growth in 3D Printer Shipments

by Pete Basiliere  |  October 21st, 2014

3D printer sales to exceed $13.4 billion in 2018 with 2.3 million units shipped. Our annual forecast incorporates all 3D printers across all of the current 3D printing technologies. Globally, we expect shipments will grow at a compound annual growth rate of 106.6% and revenue will climb at a CAGR...

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Want to Compete on Customer Experience? Do This First

by Richard Fouts  |  October 21st, 2014

Invest in your people.  DHL Express, the international shipper, is one of many good case studies on this topic. Five years ago when DHL decided to focus exclusively on international shipping, chief customer officer Christine Nashick was charged with overseeing the effort to get an exceptional customer experience in place....

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Yet more reasons to work at Gartner with me

by Lydia Leong  |  October 21st, 2014

The TL;DR: My team at Gartner has an open position for someone who has a strong understanding of cloud IaaS -- someone who has experience architecting for the cloud, or who has worked on the vendor side of the market (product management, solutions architecture, engineering, consulting, etc.), or is an...

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Join Mike Walker in Minneapolis to Learn How EAs are Essential to Innovate Digital Disruptions

by Mike Walker  |  October 21st, 2014

  IT Leaders Must Leverage EA to Understand the Value and Impacts Please join me at an in Minneapolis for this in person Gartner Local Briefing. The good news is that whether or not you are a Gartner client, a Local Briefing is the perfect venue for gaining the understanding...

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