Gartner Blog Network

Voice of Customer (VoC) Platforms Become Customer Experience Platforms

by Augie Ray  |  August 25, 2016

Ten years ago, "voice of customer" (VoC) platforms were thought of as systems that sent surveys to collect feedback about customer satisfaction so that the data could be exported and...

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Avoid These Traps When You Create a Marketing Center of Excellence

by Annamaria Virzi  |  August 25, 2016

Interest in centers of excellence is soaring. The trend has taken hold in at least one high-profile area of marketing: analytics. In Gartner’s Data-Driven Marketing Survey last year, 36% of...

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The Rule of Three in Marketing

by Jake Sorofman  |  August 25, 2016

Early in my career, I worked with a brilliant guy—a charismatic showman who may have sold snake oil in some other life—who presented every case in three parts. He'd stand...

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New Research: How Chief Data Officers Can Make Progress With Business Stakeholders Who Don't Engage

by Andrew White  |  August 25, 2016

My colleague's Alan Duncan, Gareth Herschel and Thomas Oestreich,  just published this note: How Chief Data Officers Can Make Progress With Business Stakeholders Who Don't Engage. Launching a new data and...

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Beyond the Cube: Stratasys’ Infinite-Build Envelope and Robotic Composite 3D Printer

by Pete Basiliere  |  August 25, 2016

With its new technology Stratasys is about to turn 3D printing on its head . . . almost . . . Historically, 3D printers have been constrained in many ways: material...

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New Research: Hype Cycle for Life Sciences, 2016

by Stephen Davies  |  August 24, 2016

The Cambridge Dictionary defines "hype" as "information that makes something seem very important or exciting" and "to make something seem more exciting or important than it is". Technology certainly falls...

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How to Grow to Strategic Threat Intel Consumption?

by Anton Chuvakin  |  August 24, 2016

Here is a bitchingly hard question: how to get organizations to move up the maturity scale of using threat intelligence (TI), from blindly [ok, not always blindly] dropping indicator feeds...

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Announcing Gartner's 2016 Data and Analytics Excellence Awards

by Andrew White  |  August 24, 2016

Great news!  Gartner Research is once again hosting Excellence Awards for Data and Analytics.  The scope of these excellence awards are broad and deep covering all aspects of data and...

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Summer Shake-Ups in BI and Analytics: SalesForce, BeyondCore; Workday, Platfora and more

by Cindi Howson  |  August 23, 2016

What a busy month! I had only just arrived amid the rolling hills of Tuscany for a family reunion, vowing not to check email for a few days, when I...

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Speaking at Gartner Security and Risk Management Summit London 2016

by Anton Chuvakin  |  August 23, 2016

Gartner Security Summit London 2016 is coming soon – and this time I will be there! Here is my traditional blog post summarizing my speaking at this event (London, UK...

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